1. WHO WE ARE.

This Privacy Policy explains how Ticket Pickers LLC, doing business as Ticket Rescue (“Ticket Rescue,” “we,” “us” or “our”), collects, uses and shares personal information. It covers our websites (ticketrescue.com, offers.ticketrescue.com and ticketrescue.shop), our communications with you, our social media pages, and selling tickets to us.

By using our services, you agree to the practices described here. Our Seller Terms of Service also apply.

2. INFORMATION WE COLLECT.

Information you give us

• Contact details, such as your name, email address and mobile number.
• Details about your tickets and the event, including the price you’re asking.
• Proof of purchase, and ticket files or images.
• Your messages with us.
• Sales agreement details, including your e-signature, billing address and card details. You enter card details directly with our payment processor; we don’t store your full card number.
• Payout details, such as your PayPal email address.
• Identity verification information, such as a photo of your government ID and a selfie, when we need to verify your identity.

Information collected automatically

• Your IP address, approximate location, device and browser information, and device identifiers.
• How you use our sites, such as pages viewed and the site that referred you.
• Advertising identifiers, and information from cookies and pixels (see Section 6).

Information from other sources, such as verification and fraud-prevention providers, advertising platforms, and social media platforms when you message us there.

3. HOW WE USE INFORMATION.

• To make you an offer and complete your sale.
• To communicate with you about your request and your tickets.
• To verify your identity, prevent fraud and keep our services secure.
• To recover amounts owed under our Seller Terms of Service, including by charging a card on file.
• To measure and improve our advertising, and to improve our services.
• To comply with the law and enforce our terms.

4. HOW WE SHARE INFORMATION.

• Service providers that help us run our business, such as hosting, messaging and email, payment, verification and fraud-prevention, and software and AI providers. They may use the information only to provide services to us.
• Advertising partners, Google and Meta, as described in Section 6.
• Ticketing platforms and shipping carriers involved in your sale.
• Legal and safety reasons: when required by law or legal process, or to protect the rights, safety and property of Ticket Rescue, our users or others, including to investigate fraud or collect amounts owed.
• Business transfers: as part of a merger, acquisition or sale of assets.
• With your consent, or at your direction.

We don’t sell your personal information.

5. TEXT MESSAGES.

If you give us your mobile number, we’ll use it to text you about your request, including with automated technology, as described in our Seller Terms of Service. Reply STOP to opt out or HELP for help. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver our messages.

6. COOKIES, PIXELS AND ADVERTISING.

We and our partners use cookies, pixels and similar technologies to run our sites, prevent fraud, understand how our sites are used and measure our advertising.

• Tags from Google and Meta on our sites collect information about your visit and the ads you clicked.
• When you submit our offer form or sell tickets to us, we may share the ad click ID and a hashed (scrambled) version of your email address with Google and Meta, so they can tell us whether our ads led to a sale. They handle this information under their own privacy policies.

Your choices. You can block or delete cookies in your browser settings. You can limit ad personalization in Google’s Ad Settings and Meta’s Ad Preferences, and opt out of interest-based ads from many companies at optout.aboutads.info (U.S.) or youradchoices.ca (Canada). Our sites don’t currently respond to browser “Do Not Track” signals.

7. HOW LONG WE KEEP INFORMATION.

We keep personal information as long as we need it for the purposes described above, including completing your sale, preventing fraud, handling cancellations and refunds, collecting amounts owed, and meeting legal, tax and accounting requirements. After that, we delete or de-identify it.

If you put a card on file, it’s stored by our payment processor; we keep only a reference to it. It stays on file after your sale so we can recover amounts owed under our Seller Terms of Service. You can ask us to remove it once your sale is complete and nothing is owed.

8. SECURITY.

We use reasonable safeguards to protect personal information, including encryption in transit and access limited to staff who need it. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.

9. YOUR CHOICES AND RIGHTS.

• Access, correction and deletion. Email help@ticketrescue.com to ask for a copy of your personal information, to correct it, or to delete it. We may keep some information where the law requires or allows it, for example to complete a sale, prevent fraud or collect amounts owed.
• Texts, emails and ads. Reply STOP to stop texts. Use the unsubscribe link in an email, or ask us, to stop emails. See Section 6 for ad choices.
• Withdrawing consent. You can withdraw your consent at any time by contacting us. This may mean we can’t complete a pending sale.

We’ll verify your identity before acting on a request.

10. IF YOU’RE IN CANADA.

We handle personal information of people in Canada in line with Canadian privacy law. To access or correct your personal information, or to withdraw consent, contact our privacy officer at help@ticketrescue.com. We store and process information in the United States, where it may be accessible to U.S. courts and authorities. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

11. OUTSIDE THE U.S. AND CANADA.

Our services are intended for people in the United States and Canada. If you contact us from elsewhere, your information will be transferred to and processed in the United States. You may have rights under your local law, such as to access, correct or delete your information; contact us to exercise them.

12. CHILDREN.

Our services are for adults 18 and older. We don’t knowingly collect personal information from anyone under 18. If you believe a minor has given us personal information, contact us and we’ll delete it.

13. CHANGES TO THIS POLICY.

We may update this Privacy Policy from time to time. We’ll post the new version on this page with a new “Last Updated” date.

14. CONTACT US.

Ticket Pickers LLC, doing business as Ticket Rescue
15257 Amberly Dr, Ste 409
Tampa, FL 33647-2155
Email: help@ticketrescue.com